New Client Process
Although, as mentioned earlier, my target market is mainly pathology free, there is a good chance of people inquiring/attending who have been referred to Pilates by a doctor/physio. Obviously, I need a way to screen for contra-indications.
In a gym situation, I run through a checklist and ask people to raise their hands. To save possible embarrassment, I do this when everyone is lying down with eyes closed during an initial warm up move of breathing, pelvic clocks etc.
For my CBD classes, I do screening before someone attends class by an online questionnaire which is then automatically emailed to me.
There are links to this form in varied locations on the website, but typically, they are clicked when people go to the BOOKINGS menu of my site and follow the link <Click here if you are new to my classes>.
Once the form is complete, the visitor is taken to a page that suggests booking into a 101 Intro session.
Unlike Group Sessions, to reserve a place in 101 Intro Session, I require payment in advance. I don’t mind a few cancellations in a big group but it really brasses me in a small group when I have paid the same amount to hire the room!
Feel free to follow try the 'New Client Process' - ie lodge a dummy form to step through the process right through to the bookings system. Don’t worry about paying – when you don’t pay, the booking will auto cancel after a couple of hours.
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